Maintenance cost reduction

Our approach to software support is based on the following belief - proper maintenance and improvements along the way are key for keeping the support costs as low as possible since failing to react to a certain problem quickly will result in very high overheads.

step 01

Audit and Consulting

Independent audit for software products to uncover system problems and opportunities of cost reduction. As a result, you get a document that contains a detailed project status assessment including safety and security effects as well as recommendations on its enhancement.

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step 02

Maintenance

Our profound expertise and competitve rates will enable you to reduce your system support costs while we always stay in touch - as if we were your in-house team.

Maintenance services

  • Smartym Pro provides support services for all systems, no matter the functionality or the vendor. We can offer a 3-level support system that enables us to tackle any issue from a simple bug fix to a new feature implementation.

    • L1 Support

      User guidance, standard issue fixing, monitor system data analysis, etc.

    • L2 Support

      Outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.

    • L3 Support

      Source code issue resolution, application code optimization, new functionality realization, etc.

  • Our team makes sure that you save time and effort leaving all the IT infrastructure issues to us. We take over 3rd party application and take care of the maintenance while you get to focus on your core business activities.

    • Project Health Checkup

      Security audit, server management, backup storage setup, OS versions update, resources availability and performance control.

    • Launch

      Pre-release environment setup, system monitoring, scalability automation.

    • New versions release

    • Hot-fixes

      Fast reaction to issues, system restoration.

  • Besides necessary maintenance our team provides application modernization services that improve overall quality and lower the costs. In one word, our experts transform the software into something more effective and agile.

    • Cloud Solutions Delivery

      Infrastructure migration, database migration, post-migration consulting.

    • Re-platform

      Server-side rendering to SPA, monolith architecture to microservices, cross-platform to native.

    • UI/UX modernization

      Effective audit, creation of UX-strategy, redesign of current solution.

    • Code refactoring

      Migration from outdated languages to reduce maintenance costs.

  • Smartym Pro aims to help improve the existing project in order to make it correspond to business and market needs. The company provides a wide range of maintenance activities: from adding small new features to new business rules implementation.

    • Integration

      Integration of your platform with other systems or tools.

    • Features

      Adding new features to application.

    • Audits

      Security audits and OS updates.

How does maintenance process look like

  • 1

    Change request

    Client’s request for perfective, preventive, adaptive or corrective maintenance

  • 2

    Impact analysis

    We carefully analyze the request for change and the impact that it may have on the entire system. Only after we have uncovered all the risks, we start planning.

  • 3

    Development

    At this stage, the main work is carried out: сode conversion, data migration, refactoring, redesign, implementation of new features, legacy system defect elimination, etc

  • 4

    System upgrade

    After performing all the testing procedures, we get down to system upgrade and stability tracking

What you get

Provided that a correct approach to software maintenance is organized, you can be sure that your project will serve you for long and will never lose its relevance.

  • Budget flexibility

    We tailor the scope of work to your budget, so you get predictability and transparancy. We say, even if you need only one part-time specialist we could provide you with this.

  • Cost reduction

    We are cheaper than full-time in-house team. With a remote team you won’t have to worry about taxation, perks for employees, internal issues, etc. - you only pay for the actual work done.

  • Prompt response

    We make sure that we react to your issues at once - our average response time is under 1 hour and it doesn’t take us more than 24 hours to fix a problem.

  • Mature business-processes

    We’re proactive in our reactions. Having been in business for 8 years now, we’ve established an efficient way of operating-design, development, reporting, bug fixing are all seamless.

Sharing our experience

To our blog

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